Shipping policy

Thank you for shopping with Cobbasics. We strive to provide you with a seamless shipping experience. Here’s what you need to know about our shipping process:

Processing Time: Orders are typically processed within 1-3 business days of receipt. Please note that this does not include weekends or public holidays. During peak periods or sales events, processing times may be slightly longer.

Shipping Methods and Delivery Times: We offer a variety of shipping options to meet your needs. Standard shipping usually takes 5-8 business days depending on your location. Expedited and express shipping options are also available at checkout for faster delivery. Delivery times are estimates and may vary based on shipping carrier and destination.

Shipping Costs: Shipping costs are calculated based on the weight, dimensions of your order, and destination. You can view the shipping charges before finalizing your purchase at checkout.

Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment's progress online.

Delivery Issues: If you experience any issues with your delivery, such as a delay or damage, please contact us at info@cobbasics.com as soon as possible. We will work with you to resolve any issues promptly.

Address Accuracy: Please ensure that your shipping address is correct at checkout. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.

Thank you for choosing Cobbasics. We appreciate your business and are here to assist you with any shipping-related questions or concerns.

Return Policy:

  • Return Eligibility: We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and with all original packaging and tags intact. Please note the sale items are final and can't be returned. 

  • Return Shipping Costs: Customers are responsible for the cost of return shipping, except in cases where the item was incorrectly sent. We recommend using a trackable shipping service to ensure that your return is received.

  • Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear on your account, so please be patient. Shipping fees are non-refundable.

  • Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

  • Address Accuracy: Please ensure that the return address provided is correct. We are not responsible for returns that are lost or delayed due to incorrect addresses.

Thank you for choosing Cobbasics. We appreciate your business and are here to assist you with any questions or concerns regarding shipping or returns.